Refund policy

Return & Refund Policy

Effective Date: [Insert Date]

At LuxoCart, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the conditions for returns, refunds, and exchanges.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within the applicable return period.
  • The product must be unused, unworn, and in its original condition.
  • The product must be returned with all original packaging, tags, accessories, manuals, and invoices (where applicable).
  • The item must not show signs of misuse, damage caused by the customer, or normal wear and tear.

LuxoCart reserves the right to reject returns that do not meet these conditions.

2. Return Timeframe

You may request a return within 7 days of receiving your order.

After this period, we may not be able to accept return requests unless required under applicable law or covered under warranty (if applicable).

3. How to Request a Return

To initiate a return:

  1. Contact our customer support team at [support@yourdomain.com].
  2. Provide:
    • Your order number
    • Reason for the return
    • Photos of the product (if damaged, defective, or incorrect)
  3. Our team will review your request and provide return instructions if your request is approved.

Please do not return products without receiving return authorization from our support team.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the status of your refund.

If approved:

  • Your refund will be processed to the original payment method used during purchase.
  • Refunds are generally processed within 5–10 business days after approval, depending on your bank or payment provider.

Original shipping charges (if any) are generally non-refundable unless the return is due to our error, a defective product, or an incorrect item being shipped.

5. Exchanges

We offer exchanges for eligible items when:

  • The product is damaged during delivery.
  • The product is defective.
  • You receive the wrong item.
  • The correct size or variant is available (where applicable).

Exchange requests must be submitted within the applicable return period and are subject to product availability.

If an exchange is not possible, we may offer a replacement or refund, as appropriate.

6. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item

Please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

  • Your order number
  • Clear photographs of the product
  • Photos of the packaging (if applicable)

After verification, we will arrange a replacement, exchange, or refund, depending on the circumstances.

7. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Items used, worn, washed, or altered after delivery
  • Personalized or customized products
  • Gift cards
  • Downloadable digital products
  • Products marked as "Final Sale" or "Non-Returnable"
  • Personal care, beauty, or hygiene products that have been opened or used (where applicable)
  • Perishable goods

8. Return Shipping Costs

If the return is due to:

  • A damaged item
  • A defective product
  • An incorrect product sent by LuxoCart

We will bear the return shipping costs.

If the return is for any other eligible reason (such as a change of mind, where accepted), the customer may be responsible for the return shipping charges unless otherwise stated on our website.

We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of items that are lost in transit.

9. Cancellation Policy

Orders may be canceled before they are processed or shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, customers may request a return after delivery, subject to this policy.

10. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

LuxoCart

Email: [support@yourdomain.com]

Phone: [Your Contact Number]

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (IST)

We are committed to resolving your concerns promptly and ensuring a smooth shopping experience.